Gov. Beshear Joins Local Leaders and AT&T Officials To Celebrate 115 New Jobs at Grayson Call Center

Hiring for new customer service representatives to continue into 2025

GRAYSON, Ky. (Dec. 17, 2024) – Kentucky Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new full-time jobs the company’s Grayson Call Center in Carter County.

“Creating new jobs in the commonwealth means even more opportunities for our families to thrive,” said Gov. Beshear. “AT&T is helping us create our New Kentucky Home with this new investment in the Grayson community. I want to thank company leaders for this investment and congratulate their team at the Grayson Call Center.”

Hiring of new customer service representative will continue in 2025, with an open recruiting session scheduled at the Eastpark Drive facility on Wednesday, Jan. 8. Representatives handle incoming calls from AT&T mobility and high speed internet customers. In addition to their full-time salaries, the new employees are eligible to receive medical, dental and vision coverage, a 401(k) plan, tuition reimbursement program, paid time off and holidays, along with opportunities for thousands of dollars in commissions each year.

“Our AT&T employees play a key role in allowing us to be the best connectivity provider, including through 5G and fiber,” said AT&T Kentucky President Carlos E. Sanchez. “We’re proud that these new investments in our Grayson Call Center will help us connect more people to greater possibility, providing excellent service to our customers and our communities.”

Northeast Kentucky Chamber of Commerce President & CEO Scott Martin highlighted the new job opportunities. “This investment in more than 100 new full-time AT&T employees pays dividends not only to the people hired, but also to other businesses across Northeast Kentucky. It’s evidence of the rising tide that lifts all the boats in our communities. We thank AT&T for their commitment to this region.”

Many of the new employees are members of the AT&T union-represented workforce as members of the Communications Workers of America District 3, Local 3371. AT&T is the only major U.S. telecommunications company with a fully unionized frontline workforce. In fact, 42% of all AT&T employees are union-represented.

From 2019 to 2023, AT&T reports investing more than $1.2 billion into its network infrastructure in Kentucky. The company continues to modernize its network in the commonwealth, with a fiber network available to 410,000 customers in nearly 110 Kentucky cities.

AT&T’s investment in the Grayson Call Center builds on the best four-year period for economic growth in state history.