As of September 1st
In order to keep our costs to a minimum, the City of Madison billing department will discontinue hanging door tags for SHUT-OFFS on September 1, 2019.
So that you may better understand how to avoid potential shutoff each month, please be aware of the following information.
Accounts that are current are not in jeopardy of shutoff.
Accounts that are 30 or more days past due will be on the shutoff list.
To avoid shutoff, the minimum of anything 30 days and older will need to be paid before 6:00 AM on the shutoff date. Payments may be made at the Water Office from 8:00-5:00 on Monday-Friday, online (www.madison-in.gov), by phone (833-728-9693) or by dropping off a check or money order in the night drop box by the drive through window.
If payment is made after the cutoff, the entire past due balance as well as a $25 reconnect fee will need to be paid in order to reinstate service.
You will need to refer to your monthly bill to determine your payment amount and date to avoid shutoff each month.
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